On 06/29/2012 11:53 AM, April Rosenberg wrote:
> For #2 I actually have a custom field in my queue definitions that I call
> Signature which is my first custom field for queues.  I then have:
> 
> {$Ticket->QueueObj->FirstCustomFieldValue()}

You should really pass in the expected argument to that method so it
always grabs the right CF instead of relying on ordering:

{$Ticket->QueueObj->FirstCustomFieldValue('Signature')}

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