On 06/29/2012 11:53 AM, April Rosenberg wrote: > For #2 I actually have a custom field in my queue definitions that I call > Signature which is my first custom field for queues. I then have: > > {$Ticket->QueueObj->FirstCustomFieldValue()}
You should really pass in the expected argument to that method so it always grabs the right CF instead of relying on ordering: {$Ticket->QueueObj->FirstCustomFieldValue('Signature')}