Kenn, Basically I have scanners that email scanned applications to the RT system. If the reply goes back to the scanner email address it gets dumped. So I need the reply to go back to the group that scanned the application. That is why I built the replacement routine.
It works fine at the command line, excluding the RT parts for testing. But when I save it in the RT web ui I get the error below. Thanks, Mike Sent from my iPhone On Jul 5, 2012, at 4:21 PM, Kenneth Crocker <kenn.croc...@gmail.com> wrote: > Mike, > > Replaces the Requestor? How? In what manner? If you just want the Requestor > to have a different title or name then use the language translator. There is > an array in it that lets you replace certain items when they are displayed. > > Kenn > > On Tue, Jul 3, 2012 at 8:02 PM, Michael Coakley <mike.coak...@gmail.com> > wrote: > I'm trying to write a Scrip that replaces the Requestor. When I try to save > this Scrip I get a compilation error. > > Here is my Scrip: > > my %addressSubstitutions = ( > "ex1\@example\.com" => "ex1location\@example\.com", > "ex2\@example\.com" => "ex2location\@example\.com" > ); > > my $newRequestorAddr = ""; > > my $requestorAddr = $self->TicketObj->RequestorAddresses; > $RT::Logger->debug("All Queues: Requestor Email Address = $requestorAddr"); > > foreach $testAddress (keys(%addressSubstitutions)) { > if ($requestorAddr =~ /$testAddress/i) { > $newRequestorAddr = > $addressSubstitutions{$testAddress}; > break; > } > } > > my ($status, $msg) = $self->TicketObj->DeleteWatcher(Type => 'Requestor', > Email => $requestorAddr); > unless ($status) { > $RT::Logger->error("All Queues : Unable to Remove the > requestor $requestorAddr : $msg"); > return undef; > } > > my ($status, $msg) = $self->TicketObj->AddWatcher(Type => 'Requestor', Email > => $newRequestorAddr); > unless ($status) { > $RT::Logger->error("All Queues : Unable to Add the requestor > $newRequestorAddr : $msg"); > return undef; > } > > return 1; > > Here is the error: > > Couldn't compile CustomCommitCode codeblock ‘{Scrip}': Compilation error at > /usr/lib/perl5/site_perl/5.14.2/Log/Dispatch/Output.pm line 39. Stack: > [/usr/lib/perl5/site_perl/5.14.2/Log/Dispatch/Output.pm:39] > [/usr/lib/perl5/site_perl/5.14.2/Log/Dispatch.pm:192] > [/usr/lib/perl5/site_perl/5.14.2/Log/Dispatch.pm:145] > [/usr/lib/perl5/site_perl/5.14.2/Log/Dispatch.pm:123] [(eval 1261):44] > [/opt/rt4/share/html/Admin/Elements/EditScrip:155] > [/opt/rt4/share/html/Admin/Global/Scrip.html:51] > [/opt/rt4/share/html/Admin/autohandler:49] > [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:548] > [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:295] > [/opt/rt4/share/html/autohandler:53] > > Thanks, > > Mike >