Hi Can some one give me some reference at least :(
Thanks and Regards ________________________________ From: Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk> To: "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> Sent: Tuesday, 10 July 2012, 13:07 Subject: user rights for basic on dashboard Hi I am having 3 issues in user permissions 1. When I try to create a ticket as minimum privileged user on a queue I can see and select the “status” and the “owner” under Basics. How can I hide this from selected users (requesters) 2. When the requester goes in to basic under ticket, here too he can see this users list, can we disable this as well from a selected users. 3. Is there any chance of we display closed issues by queue on the dashboard Thanks and Regards
