Hi, with the move from RT 3.8.7 to 4.0.6, I have decided (or was forced to by changes in RT html code) to ditch onload scripts that extended RT Ticket UI with some functionality (getting abuse contacts by clicking on ip, etc.). I would, however, still like to have that functionality, but this time in a saner manner as a server side perl script.
I have browsed the RT source and it seems to me, that the final processing of ticket attachments to display is done in the Ticket/Element/ShowMessageStanza component. There is a callback called that passes a reference to an attachment content, so it seems to me that providing my callback to alter it would be the best way to do it. My questions are following: - Is this the right approach to extend the UI? - If not, what would you suggest? - If so, how can I create/hook/use the callback? According to the documentation of lib/RT/Interface/Web/Request.pm that defines the callback function, all callbacks are in /Callbacks/<any_dir>/CallbackPage/CallbackName. Should the /Callbacks dir be in main RT directory or could it be somewhere in the /rt_dir/local? Also what is the true purpose of <any_dir>? The documentation uses MyExtension as an example, but the name 'MyExtension' is apparently not used as a discriminator or anything... Thank you, Martin