On Wed, Aug 08, 2012 at 09:56:50AM -0500, Aaron Zuercher wrote: > I have disabled one of my queues to prevent new ticket submission but new > tickets are still > showing up. How to I stop this? I don't want to remove the queue because I > want to reopen it > in a month. > > I disabled it by going to TOOLS > CONFIG > QUEUES and unchecking enabled > box.
Currently in RT, disabled queues still allow ticket creation. This is because of a historical quirk where the ___Approvals queue is disabled but still allows ticket creation. It's likely that this will change in 4.2. I assume that these new tickets are coming via rt-mailgate? You can remove or re-route those aliases or remove the CreateTicket rights on that queue (although this won't work if you've granted CreateTicket too widely). -kevin
pgp2XluGZWkT6.pgp
Description: PGP signature
