Hi guys, I've just downloaded the current version of RT 4.0 and am trying to install it.
I had some trouble fixing the dependencies, however updating CPAN build sorted them. I have been able to initialize the DB no problem and I have set up the RT_SiteConfig file. I believe my issue is affected by the fact that we run other services on this same version of apache. I have set up my vhosts file in apache with the following: # Tell FastCGI to put its temporary files somewhere sane; this may # be necessary if your distribution doesn't already set it #FastCgiIpcDir /tmp FastCgiServer /var/www/ithelp/sbin/rt-server.fcgi -processes 5 -idle-timeout 300 <VirtualHost docs.ourcompany.com> ### Optional apache logs for RT # Ensure that your log rotation scripts know about these files # ErrorLog /opt/rt4/var/log/apache2.error #TransferLog /opt/rt4/var/log/apache2.access # LogLevel debug AddDefaultCharset UTF-8 Alias /ithelp/NoAuth/images/ /var/www/ithelp/share/html/NoAuth/images/ ScriptAlias /ithelp /var/www/ithelp/sbin/rt-server.fcgi/ #DocumentRoot "/var/www/ithelp/share/html/" <Location /ithelp> Order allow,deny Allow from all Options +ExecCGI AddHandler fastcgi-script fcgi </Location> </VirtualHost> in the same file exists 2 other vhosts - one is at *:80 and is a redirect to port 443 (to force SSL), the other in on 443 and mainly used for an installation of moodle. The *:443 host also includes mod_jk config for Alfresco (a CMS running in Tomcat, also on this server.) When I start (or restart) apache, I see in /var/log/apache2/error.log: [Thu Aug 23 16:43:17 2012] [notice] FastCGI: process manager initialized (pid 2391) [Thu Aug 23 16:43:17 2012] [warn] FastCGI: server "/var/www/ithelp/sbin/rt-server.fcgi" started (pid 2392) [Thu Aug 23 16:43:17 2012] [notice] Apache/2.2.14 (Ubuntu) mod_fastcgi/2.4.6 mod_jk/1.2.28 PHP/5.3.2-1ubuntu4.17 with Suhosin-Patch mod_ssl/2.2.14 OpenSSL/0.9.8k configured -- resuming normal operations [Thu Aug 23 16:43:18 2012] [warn] FastCGI: server "/var/www/ithelp/sbin/rt-server.fcgi" started (pid 2399) [Thu Aug 23 16:43:19 2012] [warn] FastCGI: server "/var/www/ithelp/sbin/rt-server.fcgi" started (pid 2400) [Thu Aug 23 16:43:20 2012] [warn] FastCGI: server "/var/www/ithelp/sbin/rt-server.fcgi" started (pid 2402) [Thu Aug 23 16:43:21 2012] [warn] FastCGI: server "/var/www/ithelp/sbin/rt-server.fcgi" started (pid 2403) TBH I'm not sure why those are warning... the server starting seems like just what I want. However when I browse to the address I get a page with "Index of /ithelp". I can browse to docs.ourcompany.com/ithelp/share/html/index.html but just see a page that I haven't yet set up the web server and I am Almost there. I'll post some more environment info below, but basically I am stuck here. I have tried many different values for the virtualhost, docs.ourcompany.com, docs.ourcompany.com/ithelp, /ithelp, */ithelp, *, but get the same every time (and yep, I am restarting apache in between). Does anyone know what I am missing? Apache's modules: Compiled in modules: core.c mod_log_config.c mod_logio.c prefork.c http_core.c mod_so.c Loaded Modules: core_module (static) log_config_module (static) logio_module (static) mpm_prefork_module (static) http_module (static) so_module (static) alias_module (shared) auth_basic_module (shared) authn_file_module (shared) authz_default_module (shared) authz_groupfile_module (shared) authz_host_module (shared) authz_user_module (shared) autoindex_module (shared) cgi_module (shared) deflate_module (shared) dir_module (shared) env_module (shared) fastcgi_module (shared) jk_module (shared) mime_module (shared) negotiation_module (shared) php5_module (shared) reqtimeout_module (shared) rewrite_module (shared) setenvif_module (shared) ssl_module (shared) status_module (shared) auth_ntlm_winbind_module (shared) Syntax OK uname -a Linux docs.ourcompany.com 2.6.32-33-server #72-Ubuntu SMP Fri Jul 29 21:21:55 UTC 2011 x86_64 GNU/Linux lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 10.04.4 LTS Release: 10.04 Codename: lucid apache2 -v Server version: Apache/2.2.14 (Ubuntu) Server built: Mar 5 2012 16:42:17 -- View this message in context: http://old.nabble.com/Configuring-apache-for-RT-4.0-tp34338212p34338212.html Sent from the Request Tracker - User mailing list archive at Nabble.com.