On Thu, Aug 23, 2012 at 07:17:48AM -0400, Paul Roth wrote: > Is there a way to email an entire ticket, since it was created, based on > an email with a key > work in the subject like /*HISTORY*/ for the given ticket number? Similar > to the history > screen.
Nothing built-in. There are some templates on the wiki that people use to implement "On Owner Change, send the new Owner the complete history of the ticket" and you could probably glue that template together with a trivial "On correspond and subject matches X" condition. -kevin
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