On Thu, Aug 23, 2012 at 05:22:42PM -0400, Ming Ho wrote: > I create different queues in RT system, setup auto reply to each queue too. > One work without any issue, but the other doesn't work. Both queue are > setting up with the > same way. > I find this in the error log: > [Thu Aug 23 21:08:38 2012] [info]: > <[1]rt-4.0.6-25365-1345756118-175.2979-2...@internet2.edu> > #2979/35628 - Scrip 21 Autoreply on Create netplus-cenic > (/usr/local/pkg/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) > [Thu Aug 23 21:08:38 2012] [info]: > <[2]rt-4.0.6-25365-1345756118-175.2979-2...@internet2.edu> > No recipients found. Not sending. > (/usr/local/pkg/rt4/sbin/../lib/RT/Interface/Email.pm:353) > [Thu Aug 23 21:08:38 2012] [info]: > <[3]rt-4.0.6-25365-1345756118-548.2979-...@internet2.edu> > #2979/35628 - Scrip 4 On Create Notify AdminCcs > (/usr/local/pkg/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) > [Thu Aug 23 21:08:38 2012] [info]: > <[4]rt-4.0.6-25365-1345756118-548.2979-...@internet2.edu> > No recipients found. Not sending. > (/usr/local/pkg/rt4/sbin/../lib/RT/Interface/Email.pm:353) > [Thu Aug 23 21:08:38 2012] [info]: Ticket 2979 created in queue > 'netplus-cenic' by > [5]netplus-ce...@internet2.edu > (/usr/local/pkg/rt4/sbin/../lib/RT/Ticket.pm:688) > If I manually run that command from command line: > rt4/bin/rt-mailgate --queue netplus-cenic --action correspond --url > [6]https://localhost < > /tmp/10 > which it works just fine and I will get the auto response which I setup on > this queue. > when I compare those tickets which the different is that one see the > requestor and the other > ticket doesn't then of course the one ticket sees the requestor then it > does is job and I will > get the auto reply. > Owner:Nobody in particular > Requestors:Ming Ho > > Cc: > AdminCc: > The other ticket that doesn't see the requestor then it will send auto > response out but new > ticket still created. > Owner:Nobody in particular > Requestors: > Cc: > AdminCc: > The most funny thing is that when setup another queue with the same > setting that it see the > requestor with no problem at all. > Any one has experience this issue? Any suggestion are greatly > appreciated!!!
Unfortunately, without seeing a sample mail that fails on one queue but not the other, it's hard to guess at the problem. It's clear that RT doesn't think you have a valid Requestor. Make sure your logs are on Debug and make sure that the Requestor email address isn't also one of the comment or correspond addresses in the system. -kevin
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