Josh, For Queues, don't grant any permissions for Queues at the Global level. Grant them for Roles or User-defined groups.
for restricting privileged users from seeing tickets they have NOT requested, then grant "ShowTicket" to the Role of "Requestor, either for a specific Queue or GLobally, if you want that kind of restriction applied globally. These answers are found in a couple RT books. Try to get them and read them. Like reading an owners manual for a complicated piece of machinery. Hope this helps. Kenn On Tue, Aug 28, 2012 at 10:00 AM, Josh Hopkins <j...@prorivertech.com>wrote: > How do you restrict a user from seeing a specific queue even exists? How > do you restrict a privileged account from seeing anything other than the > tickets they have requested?**** >
