Asanka, ➢ Hi Have any one written a script to change status (custom field) on requester reply
Off the top of my head you can try the following (I have not tested this, I leave it to you): 1. Custom condition: return 0 unless $self->TransactionObj->Type eq "Correspond"; return 0 unless $self->TicketObj->IsRequestor($self->TransactionObj->Creator); return 1; 2. Custom action: my ($success, $msg) = $self->TicketObj->AddCustomFieldValue(Field => 'reply stat', Value => 'Work in progress'); if (!$success) { $RT::Logger->error($msg); return 0; } return 1; Maciek