On 09/14/2012 12:03 AM, Hans Vos | Drecomm wrote: > I have found that you can set the custom field value for a ticket with > the following command: > > rt edit -t ticket [ID] set CF-[ID]='value' > > Where the first ID is the ticket number and second ID is the number of > the custom field.
You can use the CF Name instead of ID just fine above. If it contains any special characters, you'll need to use CF.{Name Here} syntax, and of course quote it properly for your shell. Names are preferred to IDs in almost all cases of user interaction. > However you cannot use the same syntax to retrieve the value, like: > > rt show -t ticket -f CF-[ID] [ID] You're not expected to know CF numeric IDs, so no, this doesn't work. > However, it does work when you use the custom field name instead of the > ID, like: > > rt show -t ticket -f CF-[Name] [ID] > > Is this a bug? No. -------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs