Thanks, just what I needed. -----Original Message----- From: Christian Loos [mailto:cl...@netcologne.de] Sent: 21 September 2012 12:49 To: Alex Young Cc: rt-users@lists.bestpractical.com Subject: Re: clone ticket- disabling cloning of some fields RT4.0.5
Am 21.09.2012 13:01, schrieb Alex Young: > Is it possible to disable cloning of the time worked, time estimated, > timeleft, priority, owner etc when clicking the 'create' link on a > ticket without editing the Create.html page? > > I saw a patch was submitted for 3.8.x in 2009 to make this a > configurable option, but it looks like it didn't make it to RT4. > I have recently done this for our RT 4.0.7 but with changing the Create.html. Attached an patch. You have to put this in etc/Site_Config.pm: Set(@SkipFieldsOnTicketClone, qw( Owner Priority TimeEstimated TimeWorked TimeLeft ) ); I will send this within the next days to BPS to maybe integrate this in RT 4.2. Chris -------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs