On 10/04/2012 01:53 PM, Shane Archer wrote: > In the default configuration it seems that RT reads these tickets as > each requestor being at "webs...@company.com <mailto:webs...@company.com>". > > Is there a way to make it take the Reply-to address as the requestor > rather than the From address, if and only if it exists?
This is the standard behaviour of RT. Reply-To takes precedence over >From takes precedence over Sender. I'd suggest double checking your incoming mail. -------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
