On Wed, Oct 10, 2012 at 1:31 AM, Josh Narins <jnar...@seniorbridge.com>wrote:
> RT is usually pretty good, we have 4000+ users in our user table, but only > 100 or so that regularly create tickets.**** > > ** ** > > Whenever we open a ticket from one particular user, it takes IE (RT?) a > half minute to render the page.**** > > ** ** > > Any ideas about what to investigate further, or what, if anything, can be > done?**** > > ** > I suspect slow query to render "more about requestor(s)" box. Enable SQL logging in RT and you will get timings. > ** > > RHEL5, RT 4.0.2, Oracle 10.2**** > > > *Josh Narins* > Director of Application Development > SeniorBridge > > 845 Third Ave > 7th Floor > New York, NY 10022 > Tel: (212) 994-6194 > Fax: (212) 994-4260 > Mobile: (917) 488-6248 > jnar...@seniorbridge.com > seniorbridge.com <http://www.seniorbridge.com/> > > [image: SeniorBridge] > > > ------------------------------ > *SeniorBridge Statement of Confidentiality:* The contents of this email > message are intended for the exclusive use of the addressee(s) and may > contain confidential or privileged information. Any dissemination, > distribution or copying of this email by an unintended or mistaken > recipient is strictly prohibited. In said event, kindly reply to the sender > and destroy all entries of this message and any attachments from your > system. Thank you. > > > -------- > Final RT training for 2012 in Atlanta, GA - October 23 & 24 > http://bestpractical.com/training > > We're hiring! http://bestpractical.com/jobs > > -- Best regards, Ruslan.
-------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs