On 10/23/2012 04:41 AM, Bart wrote:
I've managed to turn off the reply feature using the following wiki article:
* http://requesttracker.wikia.com/wiki/OnWebCorrespond
All I had to do was change the condition of the scrip "On Correspond
Notify Requestors and Ccs" to "User defined" and enter this custom
condition:
my $trans = $self->TransactionObj;
return 0 unless $trans->Type eq "Correspond";
my $msgattr = $trans->Message->First;
return 1 unless $msgattr;
return 0 if $msgattr->GetHeader('Received');
return 1;
I'm glad to hear you got it working. :)
As a heads up for you and other users who may be using the "check for a
Received: header" heuristic, a future 4.0.x release will have an
X-RT-Interface header containing one of the values: Email, Web, Mobile,
or REST. (This is on the not-yet-merged 4.0/interface-in-headers
branch.) The X-RT-Interface header will do away with any potential
ambiguity around how the ticket was created.
Thomas
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