Or you can use html callbacks to dismiss changes before sending them to
scrips - just after user click "Submit" - you can check CF value and in
case of error trigger Abort("Error message"). This will show notification
to client that his changes were discarded.On Wed, Oct 24, 2012 at 4:15 PM, Holger Haase <holger.ha...@stepstone.de>wrote: > Hi all, > > I searched (Google/wiki/nabble/...) and tried for several hours now. > Nothing worked. > I have to make sure tha a ticket can only be closed if a custom field (or > maybe transaction custom field) has a specific value. > I have more than one queue and this should not happen globaly but in > several queues. > Is there any way to do this? > > Thank you so much for your help in advance, > Holger > > -------- > Final RT training for 2012 in Atlanta, GA - October 23 & 24 > http://bestpractical.com/training > > We're hiring! http://bestpractical.com/jobs > -- Jack Zabolotnyi Arces Network, LLC e: jzabolot...@arces.net w: http://www.arces.net PGP key: 2048R/7F2AB658 2012-07-02 PGP fingerprint: 4C7E 00A8 5210 F3D9 0509 C70E 87C8 666E 7F2A B658
-------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
