On Wed, Oct 31, 2012 at 07:35:17PM +0100, Jonathan Khattir wrote: > I would like that user create ticket only via Web server and reply via > email or web interface, > but by default when i send it to the "correspond" address, it will create > a new ticket if the > there isn't a ticket number (RT syntax) in the subject that will update an > existing ticket. I > don't allow to create ticket via email.
The easiest way to do this is to reject emails at the mail server level that do not have subject tags. -kevin
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