Thank you, this solved the issue. I must have overlooked the MailPlugins syntax.
-----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley Sent: Thursday, November 01, 2012 3:09 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] CommandByMail rt 4.0.7 On 11/01/2012 09:47 AM, Edsall, William (WJ) wrote: > Does CommandByMail work in rt 4.0.7? I’ve installed it, added the > following two lines to my RT_Siteconfig > > Set( @Plugins, qw(RT::Authen::ExternalAuth RT::Extension::CommandByMail > RT::Interface::Email::Filter::TakeAction) ); You didn't follow the docs correctly. Remove "RT::Interface::Email::Filter::TakeAction" from @Plugins and add this line after: Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction)); The install instructions are here: https://metacpan.org/source/FALCONE/RT-Extension-CommandByMail-0.10/INSTALL -------- We're hiring! http://bestpractical.com/jobs -------- We're hiring! http://bestpractical.com/jobs