On 11/02/2012 06:57 AM, Jonathan Khattir wrote: > When i reply to a ticket by mail, i ve got in the web interface two > reply, one in text/plain and one in html/plain. Even if i don't put html > code in my mail, i get two attachment. So i would like only one > attachment in plain/text. > > http://imageshack.us/photo/my-images/811/duplicate.png/
Your email client is sending both parts, and RT is dutifully displaying one of them. It shows the existence of the second part, but not the content, since it recognizes that's it's an "alternative version" of the same message. If you want to stop seeing both parts, configure your mail client to stop sending both parts. -------- We're hiring! http://bestpractical.com/jobs
