On 11/02/2012 05:07 PM, Mátyás Selmeci wrote: > I would like to change the subject tag of a queue without causing issues > for users that are still using the old subject tag. > > For example, if I change the subject tag of QUEUE from OLD to NEW, then > new messages would be sent out with a subject like: "[NEW #2468] Foo". > However, users responding to tickets made before the rename would reply > with a subject like "[OLD #1234] Foo". I would still like the > correspondence to go to ticket #1234. But what currently happens is that > RT does not recognize the subject and creates a new ticket instead. > > I have searched the archives and Google, but haven't found a clear > answer. How can I do this? I am using RT 3.8.8.
You'll need to adjust the $EmailSubjectTagRegex option to match the OLD queue subject tag, as well as the default (your $rtname). http://bestpractical.com/rt/docs/latest/RT_Config.html#EmailSubjectTagRegex -------- We're hiring! http://bestpractical.com/jobs
