On 11/05/2012 08:56 AM, Mike Kennedy wrote: > Does anyone have a suggestion about how I might go about requiring > some set of custom fields to be filled before a status change can > happen? We have a queue that I have on a custom lifecycle. In order > to allow a transition from one status "user testing" to "resolved", I > want to require that two custom fields are filled out.
There's actually an extension we've written to do this (RT-Extension-MandatoryOnTransition), which is currently getting polished. It should be released soon, if you can wait. -------- We're hiring! http://bestpractical.com/jobs