On 11/08/2012 07:57 AM, Abhimanyu Rapria wrote: > RT Unprivileged user with SeeCustomField and ModifyCustomField > rights not able to download file from custom field of type "upload > one file" > > So if the want to come to self service portal in future to download > some report uploaded in a custom field, they cant do it. > > On clicking file name, service service page refreshes to self service > home. > > From behavior looks like unprivileged users don't have some rights on > http://<FQDN>/rt/Download/CustomFieldValue/86/<filename>
Yes, this is a bug, please submit a ticket to rt-b...@bestpractical.com or at http://issues.bestpractical.com. As a workaround, you could add this to your RT_SiteConfig.pm: Set($SelfServiceRegex, qr!^(?:/+(?:SelfService|Download/CustomFieldValue/\d+)/)!x ); Which will allow self service users to access the CF download URL. -------- We're hiring! http://bestpractical.com/jobs
