On Mon, Oct 22, 2012 at 11:54 AM, Kevin Falcone <falc...@bestpractical.com>wrote:
> On Fri, Oct 19, 2012 at 05:30:46PM -0500, Robert Nesius wrote: > > Both myself and fellow RT Users have noticed the following little quirk > in > > navigating the UI. > > > > * While looking at a list of tickets (like My Tickets), we click on a > > ticket. > > * We resolve the ticket. > > * RT updates the view and says the ticket is solved. > > > > What would be mega handy is a link here "Back to previous list view" or > > something. But instead what we have to do is navigate to the top of RT > and > > then click on My Tickets to get back to the list we had before. I'm on > > 4.0.3 - anyone know if this has been streamlined in later releases? Or > if > > there's a way to accomplish this that I haven't figured out yet? I tried > > making a saved search and a dashboard, but I still need multiple clicks > to > > get to the list view I want. > > If you click on the header for My Tickets to get a full listing and > then click on a ticket, you'll tell RT "This search is my current > search" and if you hover over Tickets, you'll see a number of links > for next/prev first/last and for seeing the whole result again. > > Unfortunately, clicking on a ticket from the homepage isn't enough to > trigger the "this is my current search" behavior. > Thank you, Kevin! That's most of what I was looking for and will be very helpful! -Rob
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