Please keep mail on the list for future folks to find. On 12/05/2012 05:41 PM, Len Jaffe wrote: > You were right. I could not find any examples, and I've discovered that > CreateTicket, while it lived in RT/Interface/Web.pm, there is a second > package statement in the middle of that file, above the definition of > CreateTicket, that declares package HTML::Mason::Commands.
There are a definitely a few places in RT (under share/html/) that call CreateTicket: tom@whaam rt (4.0-trunk=) $ grep -rl CreateTicket share/html/ share/html/Elements/CreateTicket share/html/Elements/Tabs share/html/Elements/ShowLinks share/html/Elements/SelectQueue share/html/Tools/Offline.html share/html/index.html share/html/SelfService/Display.html share/html/SelfService/CreateTicketInQueue.html share/html/Ticket/Display.html share/html/m/ticket/select_create_queue share/html/m/ticket/show > So I had to call HTML::Mason::Commands::CreateTicket(0 which was > unexpected and took me a while to suss out. All Mason files -- and you said you were inside RT's mason framework -- use the HTML::Mason::Commands package. You don't need to fully qualify the call to CreateTicket(), you can just call it if you're in a Mason file. Thomas -------- We're hiring! http://bestpractical.com/jobs
