On 12/10/2012 10:23 AM, Samuel Leslie wrote: > Is it possible to match incoming email to RT exclusively on ticket > number? Right now we have subject tags in the form of [domain.com.au > #1234] and the "domain.com.au" portion needs to be present for RT to > correctly file the email under the associated ticket. Ideally, we'd like > to be able to have emails routed to the correct ticket based purely on > the unique ID of the ticket without any dependence on the $rtname setting.
Not checking that $rtname (or the equiv) matches and solely relying on a ticket # is going to break horribly the first time your RT instance talks to another RT instance in the wild. It'll also break if someone submits a ticket along the lines of "I have a problem with part #1234". There are some good reasons for distinguishing the ticket number with a name tag. -------- We're hiring! http://bestpractical.com/jobs