Hi, I use RT 4.0.7. on Debian Squeeze installed from Debian packages (I will not upgrade while there a no new Debian packages) and I use it with fetchmail. A customer sent an message to me for which no ticket was created but the mail got flushed. I noticed this accidentally. This leads me to the conclusion that I can't trust on RT creating tickets from mails. The mail was sent by a recent Thunderbird on Windows XP.
If ticket creation fails for any reason mails should NOT be flushed. Here are my logs: Dec 19 09:35:15 server fetchmail[1498]: 1 message for support at mail.mhc.loc (84732 octets). ==> /var/log/syslog <== Dec 19 09:35:15 server RT: DBD::Pg::st execute failed: FEHLER: ungültige Byte-Sequenz für Kodierung »UTF8«: 0xc46e at /usr/share/perl5/DBIx/SearchBuilder/Handle.pm line 509. (/usr/share/perl5/DBIx/SearchBuilder/Handle.pm:509) Dec 19 09:35:15 server RT: RT::Handle=HASH(0xbb5abd0) couldn't execute the query 'INSERT INTO Attachments (Subject, Filename, ContentType, Headers, Creator, MessageId, Parent, Created, Content, ContentEncoding, TransactionId) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' at /usr/share/perl5/DBIx/SearchBuilder/Handle.pm line 522#012#011DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0xbb5abd0)', 'INSERT INTO Attachments (Subject, Filename, ContentType, Head...', '', '\x{c4}nderungen Internetseite Gesamt.pdf', 'application/pdf', 'Content-Type: application/pdf; name="\x{c3}\x{84}nderungen Internetseit...', 774, '', 2332, ...) called at /usr/share/perl5/DBIx/SearchBuilder/Handle.pm line 357#012#011DBIx::SearchBuilder::Handle::Insert('RT::Handle=HASH(0xbb5abd0)', 'Attachments', 'Subject', '', 'Filename', '\x{c4}nderungen Internetseite Gesamt.pdf', 'ContentType', 'application/pdf', 'Headers', ...) called at /usr/share/perl5/DBIx/SearchBuilder/Handle/Pg.pm line 66#012#011DBIx::SearchBuilder::Handle::Pg::Insert('RT::Handle=HASH(0xbb5abd0)', 'Attachments', 'Subject', '', 'ContentType', 'application/pdf', 'Filename', '\x{c4}nderungen Internetseite Gesamt.pdf', 'Headers', ...) called at /usr/share/perl5/DBIx/SearchBuilder/Record.pm line 1292#012#011DBIx::SearchBuilder::Record::Create('RT::Attachment=HASH(0xc7f81f8)', 'Subject', '', 'Filename', '\x{c4}nderungen Internetseite Gesamt.pdf', 'ContentType', 'application/pdf', 'Headers', 'Content-Type: application/pdf; name="\x{c3}\x{84}nderungen Internetseit...', ...) called at /usr/share/request-tracker4/lib/RT/Record.pm line 316#012#011RT::Record::Create('RT::Attachment=HASH(0xc7f81f8)', 'TransactionId', 3587, 'ContentType', 'application/pdf', 'ContentEncoding', 'base64', 'Parent', 2332, ...) called at /usr/share/request-tracker4/lib/RT/Attachment.pm line 193#012#011RT::Attachment::Create('RT::Attachment=HASH(0xc7f81f8)', 'TransactionId', 3587, 'Parent', 2332, 'Attachment', 'MIME::Entity=HASH(0xc7db190)') called at /usr/share/request-tracker4/lib/RT/Attachment.pm line 172RT: Dec 19 09:35:15 server RT: Attachment insert failed: FEHLER: ungültige Byte-Sequenz für Kodierung »UTF8«: 0xc46e (/usr/share/request-tracker4/lib/RT/Attachment.pm:206) Dec 19 09:35:15 server RT: Attachment insert failed: FEHLER: ungültige Byte-Sequenz für Kodierung »UTF8«: 0xc46e (/usr/share/request-tracker4/lib/RT/Attachment.pm:178) Dec 19 09:35:15 server RT: RT::Scrips=HASH(0xc7e9a48) couldn't load ticket 212 (/usr/share/request-tracker4/lib/RT/Scrips.pm:300) Dec 19 09:35:15 server RT: Use of uninitialized value in concatenation (.) or string at /usr/share/request-tracker4/lib/RT/Scrips.pm line 377. (/usr/share/request-tracker4/lib/RT/Scrips.pm:377) Dec 19 09:35:15 server RT: Use of uninitialized value in concatenation (.) or string at /usr/share/request-tracker4/lib/RT/Ticket.pm line 1828. (/usr/share/request-tracker4/lib/RT/Ticket.pm:1828) Dec 19 09:35:15 server RT: Use of uninitialized value $id in regexp compilation at /usr/share/request-tracker4/lib/RT/Interface/Email.pm line 1279. (/usr/share/request-tracker4/lib/RT/Interface/Email.pm:1279) Dec 19 09:35:15 server RT: Use of uninitialized value $id in concatenation (.) or string at /usr/share/request-tracker4/lib/RT/Interface/Email.pm line 1283. (/usr/share/request-tracker4/lib/RT/Interface/Email.pm:1283) Dec 19 09:35:15 server RT: Use of uninitialized value in concatenation (.) or string at /usr/share/request-tracker4/lib/RT/Action/SendEmail.pm line 1076. (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:1076) Dec 19 09:35:15 server RT: Use of uninitialized value in concatenation (.) or string at /usr/share/request-tracker4/lib/RT/Action/SendEmail.pm line 610. (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:610) Dec 19 09:35:16 server RT: Use of uninitialized value $id in regexp compilation at /usr/share/request-tracker4/lib/RT/Interface/Email.pm line 1279. (/usr/share/request-tracker4/lib/RT/Interface/Email.pm:1279) Dec 19 09:35:16 server RT: Use of uninitialized value $id in concatenation (.) or string at /usr/share/request-tracker4/lib/RT/Interface/Email.pm line 1283. (/usr/share/request-tracker4/lib/RT/Interface/Email.pm:1283) Dec 19 09:35:16 server RT: Use of uninitialized value in concatenation (.) or string at /usr/share/request-tracker4/lib/RT/Action/SendEmail.pm line 1076. (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:1076) Dec 19 09:35:16 server RT: Use of uninitialized value in concatenation (.) or string at /usr/share/request-tracker4/lib/RT/Action/SendEmail.pm line 610. (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:610) Dec 19 09:35:16 server RT: Couldn't set e-Mail as value for CF Tickettyp:Custom field Tickettyp not found ((eval 2827):11) Dec 19 09:35:16 server RT: Use of uninitialized value in string ne at /usr/share/request-tracker4/lib/RT/Rule.pm line 65. (/usr/share/request-tracker4/lib/RT/Rule.pm:65) Dec 19 09:35:16 server RT: Use of uninitialized value in string ne at /usr/share/request-tracker4/lib/RT/Rule.pm line 65. (/usr/share/request-tracker4/lib/RT/Rule.pm:65) Dec 19 09:35:16 server RT: Use of uninitialized value in string ne at /usr/share/request-tracker4/lib/RT/Rule.pm line 65. (/usr/share/request-tracker4/lib/RT/Rule.pm:65) Dec 19 09:35:16 server RT: Use of uninitialized value in concatenation (.) or string at /usr/share/request-tracker4/lib/RT/Scrips.pm line 182. (/usr/share/request-tracker4/lib/RT/Scrips.pm:182) Dec 19 09:35:16 server RT: Use of uninitialized value in concatenation (.) or string at /usr/share/request-tracker4/lib/RT/Action/SendEmail.pm line 285. (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:285) Dec 19 09:35:16 server RT: <rt-4.0.7-13659-1355906115-573.0-...@mhcsoftware.de> #/3587 - Scrip 3 On Create Autoreply To Requestors (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:285) Dec 19 09:35:16 server RT: <rt-4.0.7-13659-1355906115-573.0-...@mhcsoftware.de> No recipients found. Not sending. (/usr/share/request-tracker4/lib/RT/Interface/Email.pm:382) Dec 19 09:35:16 server RT: Use of uninitialized value in concatenation (.) or string at /usr/share/request-tracker4/lib/RT/Scrips.pm line 182. (/usr/share/request-tracker4/lib/RT/Scrips.pm:182) Dec 19 09:35:16 server RT: Use of uninitialized value in concatenation (.) or string at /usr/share/request-tracker4/lib/RT/Action/SendEmail.pm line 285. (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:285) Dec 19 09:35:16 server RT: <rt-4.0.7-13659-1355906116-628.0-...@mhcsoftware.de> #/3587 - Scrip 4 On Create Notify AdminCcs (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:285) Dec 19 09:35:16 server RT: <rt-4.0.7-13659-1355906116-628.0-...@mhcsoftware.de> No recipients found. Not sending. (/usr/share/request-tracker4/lib/RT/Interface/Email.pm:382) Dec 19 09:35:16 server RT: Use of uninitialized value in concatenation (.) or string at /usr/share/request-tracker4/lib/RT/Scrips.pm line 182. (/usr/share/request-tracker4/lib/RT/Scrips.pm:182) Dec 19 09:35:16 server RT: Use of uninitialized value $ErrStr in join or string at /usr/share/request-tracker4/lib/RT/Ticket.pm line 695. (/usr/share/request-tracker4/lib/RT/Ticket.pm:695) Dec 19 09:35:16 server RT: Ticket couldn't be created: (/usr/share/request-tracker4/lib/RT/Ticket.pm:696) Dec 19 09:35:16 server RT: Ticket could not be created due to an internal error (/usr/share/request-tracker4/lib/RT/Interface/Email.pm:245) Dec 19 09:35:16 server RT: Could not record email: Ticket creation failed: Ticket could not be created due to an internal error (/usr/share/request-tracker4/html/REST/1.0/NoAuth/mail-gateway:75) Dec 19 09:35:16 server RT: TransactionBatch was fired on a ticket that no longer exists; unable to run scrips! Call ->ApplyTransactionBatch before shredding the ticket, for consistent results. (/usr/share/request-tracker4/lib/RT/Ticket.pm:3357) ==> /var/log/mail.log <== Dec 19 09:35:16 server fetchmail[1498]: reading message supp...@mail.mhc.loc:1 of 1 (84732 octets) flushed MH -- MHC SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: i...@mhcsoftware.de HR Coburg: B2242 Geschäftsführer: Matthias Henze -------- We're hiring! http://bestpractical.com/jobs