Hello, I'm currently using RT 3.4.5 with AssetTracker extension and with Mysql 5 database. I want to setup new RT 4.0.8 on a new server with importing database from old server (generating mysqldump from old and populating DB on new server). I'm able to use make upgrade for this purpose and follow steps in UPGRADING.mysql file upto "Item 7". That is, run "make upgrade-database" and apply updates from 3.4.5 up to 3.7.87 (as suggested in UPGRADING.mysql file). Then I'm able to apply RT 3.8 schema upgrades by generating and applying queries (upto Item 7). But, then in Item 8, I have to run make upgrade-database again to apply remaining updates (starting from 3.7.87). This is when I encounter below error and cannot proceed further. Any help/suggestions on fixing this would be greatly appreciated. Please help!
[root@isupport rt-4.0.8]# make upgrade-database /usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database --action upgrade --prompt-for-dba-password In order to create or update your RT database, this script needs to connect to your mysql instance on localhost as root Please specify that user's database password below. If the user has no database password, just press return. Password: Working with: Type: mysql Host: localhost Name: rt User: rt DBA: root Enter RT version you're upgrading from: 3.7.87 Going to apply following upgrades: * 3.8.0 * 3.8.1 * 3.8.2 * 3.8.3 * 3.8.4 * 3.8.6 * 3.8.8 * 3.8.9 * 3.9.1 * 3.9.2 * 3.9.3 * 3.9.5 * 3.9.6 * 3.9.7 * 3.9.8 * 4.0.0rc2 * 4.0.0rc4 * 4.0.0rc7 * 4.0.1 * 4.0.3 * 4.0.4 * 4.0.6 Enter RT version if you want to stop upgrade at some point, or leave it blank if you want apply above upgrades: IT'S VERY IMPORTANT TO BACK UP BEFORE THIS STEP Proceed [y/N]:y Processing 3.8.0 Now inserting data. Processing 3.8.1 Now inserting data. Processing 3.8.2 Now inserting data. [Thu Dec 20 23:16:43 2012] [warning]: Going to add [OLD] prefix to all templates in approvals queue. If you have never used approvals, you can safely delete all the templates with the [OLD] prefix. Leave the new Approval templates because you may eventually want to start using approvals. (./etc/upgrade/3.8.2/content:3) [Thu Dec 20 23:16:43 2012] [error]: That principal already has that right (/opt/download/rt-4.0.8/sbin/../lib/RT/Handle.pm:971) [Thu Dec 20 23:16:43 2012] [warning]: IMPORTANT: We're going to delete all scrips in Approvals queue and save them in 'rt-approvals-scrips-xml5' file. (./etc/upgrade/3.8.2/content:165) Processing 3.8.3 Now inserting data. Processing 3.8.4 Now inserting data. Processing 3.8.6 Now inserting data. Processing 3.8.8 Now inserting data. Couldn't finish 'upgrade' step. ERROR: One of initial functions failed: Can't locate object method "new" via package "RTx::AssetTracker::Type" (perhaps you forgot to load "RTx::AssetTracker::Type"?) at /opt/download/rt-4.0.8/sbin/../lib/RT/ObjectCustomField.pm line 148, <> line 1. make: *** [upgrade-database] Error 255 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Chirag Parikh Thomson Reuters Financial & Risk 195 Broadway, New York * (646) 822-3951 * chirag.par...@thomsonreuters.com<mailto:chirag.par...@thomsonreuters.com>
