On Wed, Jan 2, 2013 at 10:15 PM, Vega, Angel L. <angel.v...@jhuapl.edu> wrote: > Hello, > > > > I’m trying to customize the page in RTIR that displays incidents but I > cannot see the changes I’ve made once I’ve restarted the webserver and > cleared the Mason object cache. > > Here is where I placed the customized file in the ‘local’ directory: > /opt/rt3/local/html/Ticket/Display.html >
RTIR has its own set of pages to display Incidents/IRs/Invs and Blocks. It customizes RT's display page to redirect to RTIR's version if user tries to use RT's page on RTIR's ticket. So you're poking wrong file. > I’ve already read the wiki section, how can I get the customizations to show > using the local directory? > > > > Thanks, > > Angel -- Best regards, Ruslan.