On Mon, Jan 14, 2013 at 12:58:08PM +0000, Baker, Brendon wrote: > First of all - when we reply or resolve a ticket - we would like to reply > to everyone who was > originally CCd by default instead of having to tick the individuals. As > far as I understand - > this has something to do with Scrips but I cant figure out how to do this.
You may be able to do what you want here by enabling http://bestpractical.com/rt/docs/latest/RT_Config.html#ParseNewMessageForTicketCcs but read the documented caveats. > Secondly - we are popping mail out of a mailbox using fetchmail which then > sends this to the > mailgate. > > We need to be able to exclude certain email addresses from being logged as > tickets as they are > notifications. Is this something that can be done inside of RT? Use procmail or some other filter as suggested by another replier. -kevin
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