On 21/01/2013 14:48, Liam Gretton wrote:
Is there an appropriate scrip which will forward correspondence from the ticket requester to the owner?
Ok, it's trivial once you know how. I created a new scrip: Description: On Correspond Notify Owner Condition: On Correspond Action: Notify Owner Template: Global template: Correspondence Stage: TransactionCreate ...and for good measure added one for comments: Description: On Comment Notify Owner as Comment Condition: On Comment Action: Notify Owner as Comment Template: Global template: Correspondence Stage: TransactionCreate -- Liam Gretton liam.gret...@le.ac.uk Systems Specialist http://www.le.ac.uk/its IT Services Tel: +44 (0)116 2522254 University of Leicester, University Road Leicestershire LE1 7RH, United Kingdom
