Hello,
Description of environment and setup (see diagram here: http://img262.imagevenue.com/img.php?image=867879360_rt_122_150lo.jpg): A) single point of contact - only one e-mail address for helpdesk: h...@domain.tld (with web form frontend which is preferred) B) data from web form are sent through mail to h...@domain.tld C) web form is custom web page, it cannot be RT's web UI D) form has custom field which should be used to route tickets to appropriate queue E) RT should fetch e-mail from SMTP server using IMAPS F) RT should send notification and ticket updates using external SMTP/SSL server, sender e-mail address must be h...@domain.tld Questions: 1) how to configure MailGate in this setup? 2) how to configure D) option (custom field data can be inserted in body of message or as custom X-Flag in e-mail headers)? Please do provide comprehensive answers. Thank you very much! Best regards, Msh
