Hello,
I'm also running RT4 ob Debian Squueze, indeed with Exim4.
Just a few thoughts after reading your post:
# 1 ##########
> My /etc/aliases configuration looks like this:
>
> ---
> test: "|/usr/bin/rt-mailgate --queue test --action correspond --url
> http://centcomm.engeneon.net/rt";
> test-comment: "|/usr/bin/rt-mailgate --queue testt --action comment
> --url http://centcomm.engeneon.net/rt
There seems to be a mistake in line 3: Isn't your queue called "test"
and not "testt"?
# 2 ##########
> A manual test of the rt-mailgate script produces the following:
>
> ---
> root@centcomm:~# cat testfile.txt |/usr/bin/rt-mailgate --queue
> support --action correspond --url http://centcomm.engeneon.net/rt
> An Error Occurred
> =================
The queue "support" you're trying to mail to is not defined in the
/etc/aliases you've posted here.
# 3 ##########
> My 000-default apache configuration file looks like this:
>
> <VirtualHost *:80>
> ServerAdmin webmaster@localhost
>
> DocumentRoot /var/www
> <Directory />
> Options FollowSymLinks
> AllowOverride None
> </Directory>
As long as you don't serve any content in / (you currently serve the
dafult "It works"-Page, you should turn off this directory. This has
nothing to do with RT itself, but it's something I noticed. See also
<http://httpd.apache.org/docs/2.2/misc/security_tips.html>
> <Directory /var/www/>
> Options Indexes FollowSymLinks MultiViews
> AllowOverride None
> Order allow,deny
> allow from all
> </Directory>
Same here.
>
> ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/
> <Directory "/usr/lib/cgi-bin">
> AllowOverride None
> Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch
> Order allow,deny
> Allow from all
> </Directory>
>
> ErrorLog ${APACHE_LOG_DIR}/error.log
>
> # Possible values include: debug, info, notice, warn, error,
crit,
> # alert, emerg.
> LogLevel debug
>
> CustomLog ${APACHE_LOG_DIR}/access.log combined
> <Directory "/usr/share/request-tracker3.6/html/">
You're runnig RT4, so this directory does not exist. Your directory is
/usr/share/request-tracker4.
> Order allow,deny
> Allow from all
> </Directory>
> Include /etc/request-tracker4/apache2-modperl2.conf
> RedirectMatch ^/$ /rt
>
> </VirtualHost>
> -----
hth + regards, pgs
Am 28.01.2013 16:47, schrieb Traiano Welcome:
Hi List
I've installed RT4 via the Debian package management system using the
following Wikia guide:
http://requesttracker.wikia.com/wiki/PostfixConfig , and operations
via the web interface seem to be working fine. I am using
"apache2-modperl2.conf".
However, I am having an issue trying to get MailGate to work so that I
can log tickets via email. Most notably, my attempts to log tickets
via email fail with the following errors:
From the Postfix logs:
----
Jan 28 15:27:22 centcomm postfix/local[5921]: A864E9AA9:
to=<t...@engeneon.net>, relay=local, delay=8903,
delays=8903/0.06/0/0.21, dsn=4.3.0, status=deferred (temporary
failure. Command output: An Error Occurred ================= 403
Forbidden )
----
From the Apache logs:
----
[Mon Jan 28 01:47:22 2013] [error] [client xxx.yyy.zzz.www] client
denied by server configuration:
/usr/share/request-tracker4/html/REST/1.0/NoAuth/mail-gateway
----
I have reviewed and tested the solution on these 2 threads, without success:
1. http://lists.bestpractical.com/pipermail/rt-users/2009-April/058768.html
2. http://www.mentby.com/Group/rt-users/maillog-403-forbidden.html
Other than this I cannot find any other solutions on the internet
based on similar experiences from other users of RT4.
My questions are:
a) Is this a known issue with a known fix? If so, I'd appreciate a
pointer to it?
b) If not, is there some approach I could use to debugging this in
more detail so that I can pinpoint exactly what should be changed to
allow rt-mailgate to post messages to the REST API for Rt4 ?
Below are elements of my configuration for RT, mail and Apache:
I am using the following Apache configuration:
My /etc/aliases configuration looks like this:
---
test: "|/usr/bin/rt-mailgate --queue test --action correspond --url
http://centcomm.engeneon.net/rt";
test-comment: "|/usr/bin/rt-mailgate --queue testt --action comment
--url http://centcomm.engeneon.net/rt
---
A manual test of the rt-mailgate script produces the following:
---
root@centcomm:~# cat testfile.txt |/usr/bin/rt-mailgate --queue
support --action correspond --url http://centcomm.engeneon.net/rt
An Error Occurred
=================
403 Forbidden
----
My apache2-modperl2.conf looks like this:
---
PerlSetEnv RT_SITE_CONFIG /etc/request-tracker4/RT_SiteConfig.pm
Alias /rt /usr/share/request-tracker4/html
<Location /rt>
SetHandler modperl
PerlResponseHandler Plack::Handler::Apache2
PerlSetVar psgi_app /usr/share/request-tracker4/libexec/rt-server
</Location>
<Location /rt/NoAuth>
Order allow,deny
Allow from all
Satisfy any
</Location>
<Location /rt/REST/1.0/NoAuth>
Order Allow,Deny
Allow from all
</Location>
<Directory /usr/share/request-tracker4>
Options Indexes MultiViews
AllowOverride AuthConfig
Order allow,deny
Allow from all
</Directory>
<Perl>
use Plack::Handler::Apache2;
Plack::Handler::Apache2->preload("/usr/share/request-tracker4/libexec/rt-server");
</Perl>
---
My 000-default apache configuration file looks like this:
<VirtualHost *:80>
ServerAdmin webmaster@localhost
DocumentRoot /var/www
<Directory />
Options FollowSymLinks
AllowOverride None
</Directory>
<Directory /var/www/>
Options Indexes FollowSymLinks MultiViews
AllowOverride None
Order allow,deny
allow from all
</Directory>
ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/
<Directory "/usr/lib/cgi-bin">
AllowOverride None
Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch
Order allow,deny
Allow from all
</Directory>
ErrorLog ${APACHE_LOG_DIR}/error.log
# Possible values include: debug, info, notice, warn, error, crit,
# alert, emerg.
LogLevel debug
CustomLog ${APACHE_LOG_DIR}/access.log combined
<Directory "/usr/share/request-tracker3.6/html/">
Order allow,deny
Allow from all
</Directory>
Include /etc/request-tracker4/apache2-modperl2.conf
RedirectMatch ^/$ /rt
</VirtualHost>
-----
