On Fri, Feb 01, 2013 at 09:31:53AM -0700, Don Beethe wrote: > Is there a way to set up approvals on a per ticket basis in rt4? We have a > variety of tickets > coming to our sysadmin queue. Some are for accounts on servers which > require management > approval. We need to request approval only on those tickets, not all > tickets in the sysadmin > queue... Is this possible?
Just make the condition to trigger approvals something other than On Create, it can be On Custom Field Foo == 'needs approval' or On Status = 'needs approval' -> fire the Scrips that create Approvals tickets. I assume you've seen http://bestpractical.com/rt/docs/latest/customizing/approvals.html -kevin
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