We are using Rt 4.0.8 with mysql and sendmail > > Our RT tickets are created by our users by sending an email to rt@.... > > Randomly some of the tickets are duplicating on creation. So far I am > unable to find any pattern in this duplication. > > Can some one please guide how to troubleshoot this issue. Which logs > should I be looking at besides the mail logs? > > I am wondering when the ticket comes into the sendmail queue, how is it duplicating? The mail queue emptie out instantly, the only log I see is mail log with duplicated ticket.
> > > Thanks much! I will appreciate all the responses. >
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