Thank you so much Kevin. This does make sense. Forgive my newness... but when you refer to Group dashboards, you say " You want to do things as Group dashboards instead"
I am not sure how I define them as Group Dashboards....... Is this done by correctly the Group Rights, where I have View Group Dashboards. And if so do I toggle that option off. Thanks again -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Thursday, February 14, 2013 12:10 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Dashboard Custom Configurations On Thu, Feb 14, 2013 at 04:37:50PM +0000, Raymond Corbett wrote: > 1) The Quick Search Portal list only Dept 1 Queues. Currently it lists > all Queues Or > list only a particular Queues that I want it to rather then all Queues > that exist. > > > > 2) The Saved Searches Portal list only saved searches set up for Dept1. > Perhaps we have say > 3 custom searches saved for Dept1. Currently is list all saved searches. > > I assume is that because it looks in a Saved Searches directory and lists > everything it finds > there. I guess maybe I am asking if it could look into a subdirectory > there only. > > > > With the saved searches, it seems if I save them with privacy being RT > System's that all > users can see them listed which makes sense. And it would seem logical > then that all are > listed. > > The problem with not saving them as RT System's privacy that other team > members don't see > them. Just me. You want to do things as Group dashboards instead. That way the users in Dept1 see the Group Dashboard called Dept1 and the saved searches saved into the Dept1 group. You can put your user into the Dept 1 group while you set these up and then take them back out. Similarly, if you want to limit the queues in Quick Search you can not grant SeeQueue and ShowTicket in the irrelevant Queues. This will also limit down the other places the user might see ticket lists. -kevin -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
