Alex, You need your condition to be user-defined, something like this:
# Scrip name: WorkFlow on Next Action # Condition: User Defined # Action: User Defined # Template: Global template: Blank # Stage: TransactionBatch #---------------------------------------------------------------------------- # Custom condition: #---------------------------------------------------------------------------- # Set up initial values my $trans = $self->TransactionObj; my $ticket = $self->TicketObj; # check for CF "Next Action" is 'Post Construction', get out if not return ($trans->Type eq "CustomField" && $trans->Field eq "50" && $trans->NewValue eq "Post Construction"); return 0; This allows you to check a specific CF for a specific value. Kenn On Fri, Feb 15, 2013 at 4:24 AM, Alex Young <alexyo...@housingpartners.co.uk > wrote: > Hi. I'm using RT 4.0.5. I am trying to update the DueDate field with the > contents of a custom field with the datetime content. IT works fine on > creation of the ticket if I set the condition to "On Transaction" or "On > Create" but it doesn't update the DueDate field if the CF is modified > later. Any ideas how I can update DueDate when the CF is modified? > > My scrip is: > Condition: On Transaction > Action: User defined > Template: Global template: Blank > Stage: TransactionCreate (Also tried TransactionBatch) > Custom Condition: > return 1; > Custom action prep code: > return 1; > Custom action cleanup code: > ## Turns into yyyy-mm-dd format for date conversion by RT::Date > my $trans = $self->TransactionObj; > my $ticket = $self->TicketObj; > my $cf_date = $ticket->FirstCustomFieldValue('Deployment DateTime'); > > my $duedate = RT::Date->new($RT::SystemUser); > $duedate->Set(Format=>'unknown', Value=>$cf_date); > > $ticket->SetDue($duedate->ISO); > > Thanks. > > > -- > RT training in Amsterdam, March 20-21: > http://bestpractical.com/services/training.html > > Help improve RT by taking our user survey: > https://www.surveymonkey.com/s/N23JW9T >
-- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T