We use Exchange 2007 <-> RT, setup should be the same in 2010.
- We're using exim because it can be configured to accept emails on a
per queue basis. Exim config looks like:
=============
router/310_rt
-----------------------
request_tracker3:
debug_print = "R: request_tracker3 for \
$local_part$local_part_suffix@$domain \
(calling ${substr_1:${if eq{$local_part_suffix}{}\
{-correspond}\
{$local_part_suffix}}})"
driver = redirect
domains = +rt3_domains
local_parts = mysql; QUEUENAME_QUERY
local_part_suffix = -comment
local_part_suffix_optional
pipe_transport = request_tracker3_pipe
data = "|/usr/bin/rt-mailgate \
--queue \"${lookup mysql{QUEUENAME_QUERY}}\" \
--action ${substr_1:${if eq{$local_part_suffix}{}\
{-correspond}\
{$local_part_suffix}}} \
--url RT3_URL"
user = www-data
==========
transport/30-rt:
-----------------
request_tracker3_pipe:
debug_print = "T: request_tracker3_pipe for $local_part@$domain"
driver = pipe
return_fail_output
allow_commands = /usr/bin/rt-mailgate
=========
main/10_rt
----------------
QUEUENAME_QUERY = \
SELECT Name FROM Queues WHERE \
CorrespondAddress =
'${quote_mysql:$local_part}@${quote_mysql:$domain}' \
AND Disabled = '0'
hide mysql_servers = {mysqlserver}/{rtdb}/{rtuser}/{rtpass}
domainlist rt3_domains = myrtserver.mydomain.com: mydomain.com :
helpdesk.mydomain.com : otherdomainhandledbyrt.com
RT3_URL = https://myrt.mydomain.com/
-----------------
(we're using RT3.8 series still, hopefully someone can fill in if this
setup still works in RT4)
- In Exchange you configure a contact as
"myrtqu...@myrthost.mydomain.com". So if someone then emails
"myrtqu...@mydomain.com" it will be correctly forwarded to the RT
host. Exim will then pick it up, and inject it into the correct queue
via rt-mailgate.
- You should configure the default email address in Exchange to be
"myrtqu...@mydomain.com" and not "myrtqu...@myrthost.mydomain.com"
- You obviously need to create the queue in RT, and configure the
email addresses for the queue to match those specified in Exchange
- You need to allow inbound SMTP to your RT host from Exchange and
allow RT to use Exchange as a smarthost out
Let me know how you go,
Regards,
Chris
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