Hi I recently upgraded from RT3 to RT4 and noticed an odd error message when attempting to create a new ticket in any queue. Immediately after submitting the ticket, I get the message 'Could not load ticket new'.
After doing some digging, I realized that 'new' is the default Ticket id assigned during ticket creation and that the user is supposed to be directed to Display.html if the ticket is successfully created. Looking at the source of Display.html, I realized it was calling LoadTicket($id) during it's initialization where $id is set to 'new'. But it is doing this before actually calling the Ticket create function and that is why the error gets reported. Removing that line results in me generating the ticket successfully. I checked back to my RT3 source and found that this LoadTicket call is not included within the same init section of Display.html. I'm wondering if there could be some sort of configuration problem I have because obviously the LoadTicket call should be there in RT4. Would anyone happen to be familiar with this issue? Thanks in advance. Brian
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