maybe this helps you guys helping me!
My Cronjob:
/ 5 * * * * /usr/bin/rt-crontool%
--search RT::Search::FromSQL
--search-arg 'Type = "reminder" and (Status = "open" or
Status = "new")'
--condition RT::Condition::BeforeDue
--condition-arg 71h
--action RT::Action::SendEmail
--action-arg Owner
--transaction first
--template '150minremind'/
My Template (with the name "150 min remind")
/ To: { $Target = $Ticket->RefersTo->First->TargetObj; ($Argument eq
'TicketOwner' ? $Target : $Ticket)->OwnerObj->EmailAddress }
Subject: {$Ticket->Subject} is due {$Ticket->DueAsString}
Just a friendly heads up. This reminder is for ticket #{$Target->Id}.
{RT->Config->Get('WebURL')}Ticket/Display.html?id={$Target->Id}/
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