On 28 Feb 2013, at 01:15, Craig Ringer <cr...@2ndquadrant.com> wrote:
> Hi all > > I've noticed a feature we've come to rely on in Eventum, our old support > system, that I can't seem to find in RT. It must've come up for people > here so I'm wondering how you handle it. > > Sometimes customers send passwords and other details in by email. We don't > want those floating around unencrypted in our database history, so we usually > redact them from the email or delete the whole email from the ticket history > via the web UI. Admins can use the Shredder functionality to remove transactions which contain the offending password. There's not facility to redact the message itself, as far as I know, but you can remove the message. > There doesn't appear to be a facility for doing this in RT's UI. There is, but it's only accessible to those with the RT SuperUser right; for fairly obvious reasons it's not exposed to ordinary users (or even privileged users). Shredder also has a command line interface. Regards, Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE. -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
