Is there a plugin or has anyone done any work on integrating RT with BMC Remedy?
Our investigations get sent to e-mail addresses that automatically create tickets in Remedy. We get an automatic reply acknowledging the request from Remedy, but it changes the subject line so the RT ticket number is lost. I have created a custom field so we can store the Remedy ticket number of any incident in RT (this has to be done manually) and even added a URL so when I click on the Remedy ticket number it takes me to a web interface for Remedy and displays the ticket. I'd like to be able to detect the remedy ticket number in an incoming message to RT, look it up and find the corresponding RT ticket and merge the two together. Any suggestions? Regards, Tony. -- Tony Arnold, Tel: +44 (0) 161 275 6093 Head of IT Security, Fax: +44 (0) 705 344 3082 University of Manchester, Mob: +44 (0) 773 330 0039 Manchester M13 9PL. Email: tony.arn...@manchester.ac.uk -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T