Hey Kevin, > This really seems like it should be a core feature of RT. Would Best > Practical be interested in taking a patch if I were to work one up?
The master branch of RT, destined to become RT 4.2, already has equivalent functionality. Scrips can be applied to queues much in the same way that ticket CFs are applied to individual queues. This 4.2 feature was backported for a customer as a (relatively invasive) 4.0 extension, but the backport isn't publicly available and I don't expect that to change. If Akamai is interested in the backport before 4.2 comes out, dropping a line to sa...@bestpractical.com is the best way forward. Your other options are waiting for 4.2.0 or living dangerously on the edge by running git master. Cheers, Thomas -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T