On Wed, Mar 13, 2013 at 09:35:40AM -0700, Jay V wrote: > For some reason the HTML messages that people are sending it (because of > email sig) are being > truncated in the ticket view and only the LOGO for the company is showing > up. > > Is there a setting that can be set to increase the size of the message > allowed for display on > the ticket details window in the UI?
I suspect you want some combination of http://bestpractical.com/rt/docs/latest/RT_Config.html#PreferRichText and http://bestpractical.com/rt/docs/latest/RT_Config.html#MaxInlineBody depending on your actual error case. You definitely want the first and probably need the second. If those don't resolve it, you'd need to provide sample mail. -kevin
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