On 03/14/2013 03:34 PM, Ram wrote:
Hey folks,
I'm looking to restrict what addresses can be added as AdminCC.
The idea is to prevent our staff from errantly adding an external party
as an AdminCC on a ticket because we don't want external parties seeing
comments. Ideally this would be done by requiring that AdminCCs be
members of a group that is the authorization mechanism so we can add or
remove users to that group (likely to be our entire Staff group).
What's the right way to do this?
On a related note what's the Right to grant (or prevent) adding a queue
AdminCC?
thanks
ram
I can answer your second question because I just went through this,
myself. To be able to add someone other than yourself to AdminCC for a
ticket, you must have ModifyTicket permissions.
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