2013/3/24 Tim Dunphy <bluethu...@gmail.com> > Hello, > > Our RT server is growing. Now other departments are starting to get > curious about our ticketing system and wanting to use it. One common > element of all the RT 'at a glance' pages is the '10 newest unowned > tickets' which does not distinguish as to queue. > > Is there any way to get '10 Newest Unowned Tickets' to display tickets > from a certain queue on 'RT At a glance'? For instance if I belong to the > Operations group and I log into RT is there any way I can see only unowned > tickets from the Operations queue? And for others from other groups see the > same for their corresponding groups and queues? > > Thanks, > TIm > > -- > GPG me!! > > gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B > > Hi,
The default is indeed, anything you have access to. You can however replace that query with a more specific one which filters a certain queue: Owner = 'Nobody' AND ( Queue = 'Some support queue' OR Queue = 'another support queue' ) AND ( Status = 'new' OR Status = 'open' ) This could be saved as a group search. After that a user will have to replace the query on his dashboard. I'm not aware of a way to make this default for specific groups. -- Bart G.