Good afternoon, I want to assign a ticket to a group. Do I need to do this with AdminCC or can I do it by setting the owner in the ticket object?
my ($child_id, $child_TransObj, $errorMsg) = $child_ticket->Create( Queue => $queue, Subject => $queue . ' -> ' .$ticket->Id . ' : ' . $ticket->Subject, #same as above. Parents => $ticket->Id, Requestor => $mail, Owner => $group_id ); Thanks. -- Kevin Holleran Master of Science, Computer Information Systems Grand Valley State University Master of Business Administration Western Michigan University SANS GCFA, SANS GCFE, CCNA, ISA, MCSA, MCDST, MCP "Do today what others won't, do tomorrow what others can't" - SEALFit "We are what we repeatedly do. Excellence, then, is not an act, but a habit." - Aristotle