Hi, One option that works and can be used is MergeUsers extension. You create multiple accounts and merge them together.
On Wed, Mar 27, 2013 at 10:29 PM, RT <r...@ragweed.net> wrote: > RT-Users, > > We're running 4.0.10 and use rt-mailgate. Our end-users don't use the > web-based interface to RT and rely on e-mail to respond/reply to tickets. > > However, we're finding that users are more frequently using multiple e-mail > addresses. On occasion they'll respond to an RT-generated e-mail with an > e-mail address not associated with the ticket or their RT account. > > Is there a way to associate multiple e-mail addresses with a single user > account in RT, perhaps via a plugin? This way, a user can respond to a > ticket with e-mail addresses A, B or C without worrying about the response > being rejected. > > (Creating multiple users and assigning them all to each ticket isn't a good > working solution for us.) > > Suggestions are appreciated, please let me know if you need more > information. > > Thank you! -- Best regards, Ruslan.