Hello, Often a person or a group of people have several open tickets for different things and from time to time they will reply to an incorrect one. I'd like to have the option either to move or to copy such misdirected correspondence into the right ticket. Moving seems like a bad idea, because it could break a lot of internal references, not to mention it's simply not possible within RT. So I feel like I'm only left with the option to copy a transaction into a specified ticket and that's fine. While copying a transaction is relatively easy through RT::Record->_NewTransaction, I have a problem with cloning attachments. It looks like the RT code expects a complete MIME object that it could split on its own into attachment records, but all I can get will already be broken down to RT::Attachment objects. Is there a way to approach this?
Maciek