Take a look at autoopen scrip and its action. It does exactly that.
On Tue, Apr 23, 2013 at 7:54 AM, Wang <[email protected]> wrote: > Hi all, > > I am a beginner of rt and I am facing a requirement about the transition > between status automatically. say, if the ticket's status come to status A, > an action should be triggered automatically and the status will be > transfered to status B. how to do this in rt? > > Thank you for any comment on this :) > > > Alan > -- Best regards, Ruslan.
