Jim Thanks for the suggestion.
I tried removing the line and now it does not create linked tickets at all. I went to the url you shared and all the examples have the Type: approval I hope someone has a suggestion as this is key to my project and it seems like it could work. Thanks in advance Joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/doit Administration 627 Office - 410-455-3020 Email - [email protected] On Apr 22, 2013, at 12:00 PM, [email protected] wrote: > Send rt-users mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of rt-users digest..." > > > Today's Topics: > > 1. Issue with creating linked tickets automatically (Joe Kirby) > 2. Re: Issue with creating linked tickets automatically (Jim Brandt) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Sun, 21 Apr 2013 13:30:45 -0400 > From: Joe Kirby <[email protected]> > To: [email protected] > Subject: [rt-users] Issue with creating linked tickets automatically > Message-ID: <[email protected]> > Content-Type: text/plain; charset=us-ascii > > I have a extension installed to allow a template to create linked tickets in > certain situations. > > Everything seems to work great except the query tool does not recognize the > tickets in the queue. > > If I go into the parent and see the children and vice versa. If I use the > ticket number all is good > > It just does not show up in any of the reports when selected. This is not an > issue when I manually create the link ticket. > > I am 4.0.6 and here is the template I am using the following template with a > script that has the action of create tickets using this template. > > If I am missing a line or a command that is causing the queue to not be > visible please advise. > > ===Create-Ticket: Financial Aid and Scholarships - Referral > Subject: Financial Aid and Scholarships - Referral has been requested from a > Phone request for {$Tickets{'TOP'}->Subject} > Referred-To-By: {$Tickets{'TOP'}->Id} > Queue: Financial Aid and Scholarships - Referral > InitialPriority: 99 > FinalPriority: 99 > Requestor: {$Tickets{'TOP'}->RequestorAddresses} > Type: approval > Content: This request is a referral from a phone customer for Financial Aid > and Scholarships. The initial ticket has been closed but linked to this > ticket for any pertinent information > ENDOFCONTENT > > Thanks > > Joe > > Also: Note to Rus. I am having the Commandbymail extension added this coming > week. Thank you very much for the suggestion > > > Joe Kirby , Assistant Vice President, Business Systems > Division of Information Technology (DoIT) > Support Response - http://www.umbc.edu/doit > Administration 627 > Office - 410-455-3020 > Email - [email protected] > > > > ------------------------------ > > Message: 2 > Date: Mon, 22 Apr 2013 07:53:38 -0400 > From: Jim Brandt <[email protected]> > To: [email protected] > Subject: Re: [rt-users] Issue with creating linked tickets > automatically > Message-ID: <[email protected]> > Content-Type: text/plain; charset=ISO-8859-1; format=flowed > > You have Type: approval as one of your lines. Do you intend to create > approval tickets? (Approval tickets are used in the RT approvals > process: http://bestpractical.com/rt/docs/latest/customizing/approvals.html) > > If you just want regular tickets, try removing that line. > > On 4/21/13 1:30 PM, Joe Kirby wrote: >> I have a extension installed to allow a template to create linked tickets in >> certain situations. >> >> Everything seems to work great except the query tool does not recognize the >> tickets in the queue. >> >> If I go into the parent and see the children and vice versa. If I use the >> ticket number all is good >> >> It just does not show up in any of the reports when selected. This is not an >> issue when I manually create the link ticket. >> >> I am 4.0.6 and here is the template I am using the following template with a >> script that has the action of create tickets using this template. >> >> If I am missing a line or a command that is causing the queue to not be >> visible please advise. >> >> ===Create-Ticket: Financial Aid and Scholarships - Referral >> Subject: Financial Aid and Scholarships - Referral has been requested from a >> Phone request for {$Tickets{'TOP'}->Subject} >> Referred-To-By: {$Tickets{'TOP'}->Id} >> Queue: Financial Aid and Scholarships - Referral >> InitialPriority: 99 >> FinalPriority: 99 >> Requestor: {$Tickets{'TOP'}->RequestorAddresses} >> Type: approval >> Content: This request is a referral from a phone customer for Financial Aid >> and Scholarships. The initial ticket has been closed but linked to this >> ticket for any pertinent information >> ENDOFCONTENT >> >> Thanks >> >> Joe >> >> Also: Note to Rus. I am having the Commandbymail extension added this coming >> week. Thank you very much for the suggestion >> >> >> Joe Kirby , Assistant Vice President, Business Systems >> Division of Information Technology (DoIT) >> Support Response - http://www.umbc.edu/doit >> Administration 627 >> Office - 410-455-3020 >> Email - [email protected] >> > > -- > > > > ------------------------------ > > -------- > rt-users mailing list > [email protected] > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > End of rt-users Digest, Vol 109, Issue 30 > *****************************************
